This Refund Policy explains when and how Wristnystrength ("we," "us") provides refunds for nutrition coaching sessions, programs, challenges, and educational products purchased through https://wristnystrength.world or via direct agreement. It supplements our Terms of Use and applies to consumers in the United States and international clients unless local law requires different mandatory terms.
1. Business contact
Wristnystrength
1801 Race St, Cincinnati, OH 45202, USA
Phone: +1 513-665-4839
Email: assist@wristnystrength.world
2. General principles
We aim to set clear expectations before purchase. Refund eligibility depends on the product type, how much of the service has been delivered, and whether digital materials have been substantially accessed. Submitting a refund request does not ensure approval; we review each request individually and respond in writing.
3. One-on-one consulting sessions
3.1 Cancellation by client
- Cancellations made at least 48 hours before a scheduled session may be rescheduled once at no charge or refunded if no suitable alternative time is available.
- Cancellations within 48 hours of the session start time are non-refundable but may be rescheduled at our discretion for a rescheduling fee stated in your service agreement.
- No-shows without prior notice are not refundable.
3.2 Cancellation by Wristnystrength
If we cancel a session for reasons within our control, you may choose a full refund for that session or rescheduling at no additional cost.
3.3 Unused session packages
For prepaid multi-session packages, refunds for unused sessions may be requested within 14 days of purchase provided no sessions have been completed. After the first session, partial refunds are calculated on a pro-rata basis minus a 15 percent administrative fee, unless prohibited by law.
4. Group programs and challenges
Time-bound group programs begin on a published start date. Refund requests received at least seven days before the start date qualify for a full refund minus payment processor fees if applicable. Requests received within seven days of the start date may receive a 50 percent refund if materials have not been distributed. After the program begins or materials are sent, fees are non-refundable except where required by law or where we cancel the program.
5. Digital educational products
Downloadable workbooks, guides, and self-paced courses are non-refundable once access links have been delivered or files downloaded, because digital goods cannot be returned. If technical failure prevents access and we cannot resolve the issue within five business days, you may receive a replacement file or refund at our choice.
6. Subscription or installment plans
If you enrolled in an installment plan, cancellation stops future charges but does not retroactively refund completed billing periods. Early termination fees, if any, are disclosed in your enrollment agreement.
7. How to request a refund
Email assist@wristnystrength.world with the subject line "Refund Request," including your full name, purchase date, service or product name, and reason for the request. We acknowledge receipt within three business days and provide a decision within ten business days unless additional review is required.
8. Refund method and timing
Approved refunds are issued to the original payment method when possible. Processing by banks or card issuers may take five to ten business days after we initiate the refund. We do not charge refund processing fees beyond third-party costs we cannot recover.
9. Chargebacks
If you initiate a chargeback without contacting us first, we may pause service and provide documentation to the payment network. We encourage direct communication to resolve concerns promptly.
10. Exceptions and consumer rights
Nothing in this policy limits mandatory rights under applicable consumer protection laws. Residents of certain jurisdictions may have statutory cooling-off periods for distance contracts; contact us to discuss applicability.
11. Disputes related to service quality
If you believe a session did not match the agreed educational scope, describe the concern within 14 days of the session. We may offer a complimentary follow-up conversation or partial credit. We do not provide refunds based on dissatisfaction with general informational coaching, as we do not promise specific physical or health-related outcomes.
12. Policy changes
We may update this Refund Policy. The date at the top reflects the current version. Purchases made before an update are handled under the policy in effect at purchase unless the new policy is more favorable to you.
13. Related policies
See also our Privacy Policy, Cookie Policy, and Terms of Use.